Need help?
Frequently Asked Questions
General
We accept all major credit/debit cards, Klarna, ClearPay & Apple/GooglePay.
For most orders we ship the next working day. This is dependant on current orders in progress. if you need to guarantee a faster delivery we do offer an express service.
We accept returns only on non-personalised items. Items that are personalised are non-refundable. You item must be sent back to us in it's original packaging and must not have been used and arrive in the same condition as you received it. Upon receipt we will offer you a refund.
UV-DTF (Ultraviolet Direct to Film) is an advanced printing technology perfect for creating high-quality, durable images on hard surfaces such as glass, metal, plastic, and ceramic.
This method uses UV light to cure the ink instantly, ensuring vibrant and long-lasting results. Ideal for custom glassware, promotional items, signage, and industrial labeling, UV-DTF offers excellent resistance to scratching and fading, making it a reliable and versatile choice for both personal and business applications. If you need durable and vivid prints on hard substrates, UV-DTF is an excellent option.
DTF (Direct to Film) printing is a versatile technology that allows you to print designs onto a special film, which can then be transferred onto various materials, such as fabrics, leather, and polyester. This method involves printing your design on the film, applying an adhesive powder, curing it with heat, and then transferring the design onto your chosen surface using a heat press. DTF printing produces vibrant, durable, and detailed images, making it perfect for custom apparel like T-shirts and hoodies, personalized items such as bags and hats, promotional products, and small-scale production for businesses and hobbyists.
UV flatbed printing is a method where UV (ultraviolet) light is used to cure or dry the ink as it is printed directly onto various flat surfaces. This technology allows for high-quality, durable prints on materials like wood, glass, metal, plastic, and more. It works by moving a flatbed printer head over the material, applying UV-sensitive inks, and instantly curing the ink with UV light, resulting in vibrant, long-lasting images. UV flatbed printing is ideal for creating custom signs, promotional items, decorative pieces, and industrial products with precise and vivid details.
Yes, we use a high-grade large format printer from Epson (P-7500). This uses a 12 ink system to give a photorealistic print. We can print at widths of 24" and any length on various materials.
No worries, we have in-house designers and can handle any custom prints or artwork design, simply contact us with your requirements.
UV-DTF Decals
They can be applied to the following: glass, metal, plastic, ceramics, wood, leather, paper, cardboard.
- Clean the surface you intend to apply your decal.
For non-porous surfaces, you can use alcohol, or window cleaner with a lint free rag. - Cut your decal into a manageable size. Trim off any excess and cut as close to the overall printed design as possible (keeping the general shape of the wrap/decal).
- Make sure the transfer print is secure to the top film by laying it on a flat surface and rub with firm pressure using a squeegee tool, credit card or your fingertip.
- Remove your decal backing: Place face down peel straight back or gently roll the backing paper away from the film and image.
- Apply the decal: Position decal onto the surface, rub with firm pressure using your squeegee tool or fingertip to remove any air pockets/bubbles then peel straight back or roll transfer film to reveal finished decal.
- Handwashing is recommended.
Decals cannot be repositioned and are permanent!
DTF Heat Transfers
Position Your Design
Position your transfer in the desired location and make sure you are not pressing over large wrinkles. Heat-resistant tape is recommended when pressing on hats or when using a household iron to prevent the transfer from moving. You'll learn when it's needed with experience.
Press
Press the transfer at 310°F / 155°C with medium to high pressure for ~13 seconds. It is always recommended to test one piece first. Use parchment paper to protect your garment from touching the iron directly. You cannot damage the transfer by pressing with more heat, pressure, or time, however, it could scorch the garment. If your settings are scorching the garment, the first step would be to reduce pressure. If that doesn’t work, retain the reduced pressure and reduce the heat by 10-15°F. With a little practice, you’ll find the right settings for each garment and material.
Let it Cool, Then Peel
After pressing, let your transfer rest until it is cool to the touch (15-30 seconds). Peel slowly to ensure every piece of your design is adhering as you peel. We have a saying in the Dojo, which is... don’t press with your hands, press with your EYES. This ensures every piece of your design is adhering to your item. If parts of the design are not sticking, lay it back down and
press again with added pressure and heat (+15°F). If unsuccessful, increase heat by 15°F increments until it works. Remember, the great thing is that repeated pressing won't damage the transfer.